Privacy Policy

 

1. Introduction

Yellow Package (“Yellow Package Logistics”, “YP” “YPL”, “We”, “Us”, “Our”) is fully committed to protecting the privacy and personal data of all users who interact with our service platforms.
Our Privacy Policy details how we collect, use, store, share, retain, and protect personal data of users of our mobile apps, websites, APIs, and customer support services.

This policy is framed in line with the Ghana Data Protection Act, 2012 (Act 843), EU General Data Protection Regulation (GDPR) where applicable, and Google Play User Data and Data Safety policies.

At Yellow Package, privacy is not only a legal obligation but a core part of our commitment to transparency and trust; as we strive to become a globally respected logistics and courier services provider.

As a user; by continuing to use our platforms, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein, subject to your rights under applicable law.

 

  1. About Us

We are a technology-driven logistics and courier services provider currently operating in Ghana. We provide services that enable users to book deliveries, track shipments, process payments safely.

  1. Scope of Our Privacy Policy

Our Privacy Policy applies to personal data collected through our mobile applications, websites, APIs, Customer Support and authorized partners

It applies to customers, riders, droppers, drivers, vendors, merchants, and any other individual who engage with our platforms.

 

  1. Personal Data Collection

In line with the principle of Data Minimization, we collect only data that is necessary, relevant, and not excessive.

  • Personal Information

Full name, Phone number, Email address, Physical address, National ID (where required for verification or compliance)

  • Transactional Data

Order details, Delivery and shipment history, Tracking Numbers

  • Location & Payment Data

Pickup and drop-off addresses, GPS data (where required for delivery tracking), Device identifiers, Mobile Money payment numbers

  • Onboarding Data (Rider /Dropper/ Driver)

Identification documents, Driver’s license, Photographs, Vehicle details and Insurance information

  • Usage and Technical Data

App activity, Log data, Device and performance data

  • Use of Cookies and Similar Technologies

We use cookies and similar technologies strictly for Authentication and login, Preferences and settings, Fraud prevention, Analytics and service improvement, Marketing (strictly where consent is provided)

  1. How Personal Data Is Collected

Personal data is collected via the following:

  • Directly from you when you use our app or website
  • From authorized third parties such as:
  • Payment service providers
  • Fraud prevention and identity verification services
  • Merchants and corporate clients
  • Technology and analytics providers

 

  1. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests that do not override your rights

 

  1. How We Use Personal Data

Yellow Package may use personal data to:

  • Process and fulfill delivery requests
  • Enable booking, tracking, and logistics coordination
  • Process payments and refunds
  • Verify riders, droppers, drivers, and partners
  • Provide customer support
  • Detect and prevent fraud and abuse
  • Improve platform performance and user experience
  • Send service-related communications and notifications
  • Conduct analytics and reporting
  • Carry out marketing activities where it is strictly permitted by user

8. Data Sharing and Disclosure

We share personal data only where necessary with:

  • Delivery riders, droppers, drivers, partners
  • Merchants and vendors
  • Licensed payment service providers
  • IT and cloud service providers
  • Analytics and fraud prevention vendors
  • Regulators and law enforcement authorities where legally required

All third parties are required to process data in accordance with applicable data protection laws and contractual obligations.

9. Data Retention

We retain personal data only for as long as necessary to Provide our services, fulfill contractual obligations, or comply with legal and regulatory requirements

Scenarios:

  • Basic delivery data may be deleted hours after logout
  • Transaction and other delivery records may be retained for audit and dispute resolution purposes
  • Inactive account data may be anonymized or deleted after legally required retention periods

 

  1. Account and Data Deletion Framework

10.1 Account Deletion (In-App)

Users may permanently delete their Yellow Package account directly within the app by navigating to Settings → Profile → Delete Account

Account deletion results in:

  • Permanent removal of personal profile information
  • Revocation of access to the Yellow Package platform
  • Deletion of delivery history, preferences, and app usage data

Once completed, account deletion is irreversible.

 

10.2 Data Deletion Requests

Users may request deletion of specific personal data without deleting their entire account by contacting us via:

Requests must originate from the registered email address or phone number associated with the account for identity verification.

 

  • Processing Timelines and Retention Exceptions
  • Deletion requests are acknowledged within 2 days
  • Data deletion is completed within 7 days

Certain data may be retained after deletion where required by:

  • Tax and financial reporting laws
  • Fraud prevention and security obligations
  • Legal or regulatory requirements

Such data is securely stored, access-restricted, and deleted once legal retention obligations expire.

  1. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

  • Encryption in transit and at rest where applicable
  • Access controls and least-privilege principles
  • Staff training and confidentiality obligations
  • Incident response and breach management procedures

 

  1. Personal Data Rights

As a user of our platforms, you have the right to:

  • Request access to your personal data
  • Request correction or update of inaccurate data
  • Delete, or request deletion of personal data
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

These rights may be exercised via the app, by email (privacy@yellowpackage.com), or through our data deletion form at https://yellowpackage.com/data-deletion .

 

  1. Data Relating to Children

Yellow Package does not knowingly provide services directly to children under the age of 18.
If personal data relating to a child is collected unintentionally, such data will be deleted promptly upon discovery.

 

  1. Payments and Financial Data

We engage only licensed and regulated payment service providers so as to protect sensitive payment information.

 

  1. Third-Party Links

Our platforms may contain links to third-party websites or other platforms. Yellow Package is not responsible for the privacy practices of third parties, and users are encouraged to review their respective privacy policies.

 

  1. Data Protection Governance

We maintain internal governance measures in line with Act 843, including:

  • Records of processing activities
  • Data processing agreements with partners
  • Appointment of a Data Protection Supervisor
  1. Data Breaches

In the event of a data breach, Yellow Package will:

  • Notify affected users as soon as reasonably practicable
  • Notify the Data Protection Commission where required
  • Take immediate steps to mitigate harm

 

  1. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or operational practices. Updated versions will be published on our platforms with the revised effective date.

 

Last Updated: 19/12/2025

 

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